On Wednesday 11th July my friend and work
colleague Rebecca and I were chauffeured from Nottingham to Sheffield to
receive and be presented with our NVQ awards. The award for myself was in the
area of Meat and Fish and Rebecca’s was for the Delicatessen on Tesco’s
counters. We had both put a tremendous amount of work into the awards (the equivalent
of five GSCE’s A -C) and were proud to be finally getting the certificates at
the Celebrate Success award ceremony at the Sheffield United football ground at
Bramall Lane. There were over two hundred other recipients from across the
country also receiving their certificates and well deserved praise for efforts.
We all enjoyed a welcome glass of champagne or fresh orange
juice and a meal before the award ceremony itself. Prior to the meal people
were invited to look around the football ground if they chose. Having a
distinct lack of interest in football I said to Rebecca “Oh look, some grass
and some seats.”
Everyone had dressed up to look good for the event and I got
my dicky out and it looked well with my
new shirt and smart trousers and jacket. Rebecca looked very smart too in her
ensemble. We noticed that there were a lot of recipients in a similar age group
to us which was very gratifying. The food was nice, a rich tomato soup followed
by roast chicken breast and vegetables and a chocolate dessert.
After lunch, followed the award ceremony itself. Each Tesco
store’s winners were announced and had to go up to the platform to receive their
certificate and have a photo taken, all to great applause. Our table was the
furthest table away from the platform so we got the longest applause. Yay!
Tesco offer the Level Two City and Guilds qualifications in
Replenishment, Service, Fish and Meat, Bakery and Delicatessen Counters and ‘The
Apprenticeship’ in Retail is made up of three parts:
Knowledge Workbooks and Competence and Observation exercises.
Key Skills in Maths and English provided by an external
provider
Technical Certificate in Retail Knowledge.
The knowledge workbooks were research and written projects
based on Teamwork, Counter and Customer Perception, Maintaining Food Safety and
Food Law, Stock procedures, Promotion procedures, Meat and Fish counters daily
practices, Processing Fish and Shellfish for sale. All of the afore-mentioned
had to be supported by extra documentation gathered by the ‘apprentice’. The
Delicatessen module was very similar in construction.
As part of our experience we each had to do a ‘presentation’,
towards the end of the process, and
Rebecca did an excellent in depth, twenty minute presentation about the history
and processing of the Galbani company’s Dolcelatte cheese along with
some lovely samples. We learnt that Dolce means "sweet" in Italian. Dolcelatte is a blue veined Italian soft cheese made from cow's milk that tastes sweet, sometimes called Gorgonzola Dolce.Rebecca is very knowledgeable about cheese and made the presentation very interesting and extremely tasty!
For my presentation I presented a book of meat and fish knowledge
referencing my counters I work on, that I had photographed, written and
complied myself and still have to educate myself and others on the cuts and
high standards of presentation. From doing this I learnt a lot more about the
fish and shellfish side of my work.
The Key Skills in Maths and English monthly sessions I did
find a bit frustrating due to personal worries about my lack of skills in the
maths area. But as the months went on I got a little more confidence in the
maths element and was relieved to hear that I had passed after the final exams.
All in all, the City and Guilds Level Two qualification was well
worth doing and helped me to learn more about the food retail world and to
document my own knowledge and add to my twenty years worth of meat trade
knowledge and practice. The practical elements of doing the qualification at
work were occasionally a challenge for Rebecca and myself but I felt humbled at
the Celebrate Success Awards by hearing stories of other folk from Tesco who
had completed the programme and had to work alongside very tough personal
challenges. An example would be the lady whose husband had been diagnosed with
cancer during her learning period and she still struggled on even throughout
his illness and eventual death and felt greatly supported by her workmates and
manager. For two others who spoke emotionally and publicly about the process of
doing the apprenticeship their experience was often compounded with a feeling
of pride in the confidence building aspect of the work and the support they
got. Both said that initially their confidence in learning was rock bottom one
even saying to her manager “I can’t do that. I’m not clever enough.” And by
gaining some support and self belief they both passed. Very well done to them
and also to us.