I have a cafe/deli literally across the road from me that could have been named after me. I am named Phil Lowe, the deli is called Philo's. It is so close that I rarely go in. I see little point in spending extra money on a posh coffee when I can make a nice mug of (growly voice over) Carte Noire a la maison. But yesterday, I took some time to chill after a very contentious moment or five with the Nottingham County Council and Jobseekers folk and enjoyed some people watching and the simple fact that someone would serve me and I could be valued as a customer and as a person.
Sometimes you just need that. Gradually the tension that had built up in my neck and shoulders evaporated and the coffee was very good. They do some lovely food and business lunches to go but for now all that matters is me having a chance to relax after a stressful morning. No one hassling me and being treated like a human being, that's all I wanted and got Philo's staff got it perfectly right. Merci.