I was in a cheap and cheerful branch of one the pubs owned by Weatherspoons the other day and spied a plate on a table with some very burnt toast left on it. My friend Stephen and I both agreed that it is terrible service to allow even an English fry up type breakfast to leave the kitchens and be served to a customer with such obviously burnt offerings. If either me or my mate had been offered such fare we would have asked them to take it back and bring a whole new breakfast up. Any comments on this? Have you ever had a poor meal and complained? Answers on a stained napkin please.