I went to the Red Hot Buffet on Goose Gate in Nottingham today (one of five UK branches). It was about 3.30pm and the other two Chinese buffets in Nottingham were closed due to refurbishment. I have been to this establishment before when I used to work at Capital One and we would go on a team night out. I recall that we used to enjoy going there. Today it was just me. The news is not good. At this time of day they were not busy so as a priniciple of good customer service you would expect to be treated well.
This is a copy of what I wrote online in complaint tonight. The longer version is a sad reflection on what happened whilst I was there.
'I came as a single guest to your restaurant around 3.30pm this afternoon and was very disapointed with the service that started as lacklustre and ended as very bad. There was no attempt to make sure that I was welcomed and made aware of how the buffet works by the waiter. I was just shown to a table and left to my own devices. The same waiter just made a hand drinking gesture to assertain if I wanted a drink and after I had eaten my curry and some quite poor pakora and bhajiis I went to pay my bill. Another gentleman dealt with the bill. He seemed unsure of the total initially and then qouted £9.88. Then he disapeared around the corner for five minutes with no explanation and when he finally returned with my change there was no 'thankyou' or 'come again' or reciept. Terrible customer service and the the establishment wasn't even busy.'
The array of curries were very watery and the pakoras and bhajiis were all batter and very little inner substance. I didn't go near the pizzas or the Italian dishes or sample the Chinese or Thai buffet. The beer was ok but the chavvy clientelle opposite me put me off staying any longer than it took me to scoff the chicken curry I chose from the buffet. I think that I was most disapointed with the staff attitude than anything overly poor about the food. They really gave the impression they didn't care. Worst of all was that I got the impression that the fellow I paid the bill to was the manager. No manners at all and just blanked me when I had paid. He never even asked if I had enjoyed the food. Shocking!!!